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Email: Customer Service Dep. service@ihomecoming.com
Returns,Refund & Dispute
Order Cancellation
1.How to Cancel an Unpaid Order

On condition that your payment for an order hasn't been made, you may cancel it by clicking "Cancel order" in your account on ihomecoming.com.


If your order is not paid within 40 days, it will be cancelled automatically.

2.How to Cancel a Paid Order
We understand that ordering an item for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused.


The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.


Our Cancellation Policy:

For wedding dresses and special occasion dresses:
Custom size:
     a.Orders canceled within 24 hours since paid will get full refund.
     b.Orders canceled within 24-72 hours since paid will get 60% refund of total amount.
     c.Orders canceled after 72 hours since paid before shipment will get 40% refund of total amount.
Standard size
    a.Orders canceled within 24 hours since paid will get full refund.
    b.Orders canceled within 24-72 hours since paid will get 70% refund of total amount.
    c.Orders canceled after 72 hours since paid before shipment will get 50% refund of total amount.

For clothes,shoes etc.
Orders canceled before shipment will get full refund.

For details, please submit your order number and contact our customer service staff.

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